We love bringing you amazing products to fuel your creative projects and to enjoy for years to come. We stock only the best that we can find and that meets our expectations for quality, value, and business practice. We stand behind the quality and workmanship of each thing we stock. We want you to be just as happy with your purchases, especially when you are making a selection online.

Please bear in mind that the variation and minor imperfections of handcrafted items are part of their inherent character and charm.

Similarly, vintage items may have imperfections or show some signs of age or use. All vintage/used items are clearly identified, and listings contain a description of their overall condition.

PRODUCT LISTINGS

We make every effort to ensure that items listed online are in stock. If we are unable to supply your chosen item, we will notify you immediately to discuss alternative options.

We make every effort to represent items accurately through our photos and descriptions. Bear in mind that colours vary between computers and devices and individual items may be different from those pictured. Please contact us prior to purchasing if you have questions to help you purchase with confidence. For furniture, handcrafted items, and vintage finds, we are happy to answer specific questions or provide more details or an image of the specific item that would be supplied to you.

JET reserves the right to update, remove or withdraw listed products at any time.

ORDERING FABRIC

Fabric off the bolt - both by the metre and 10cm increment - is cut to order as a continuous piece. Fat quarters are supplied as a separate piece to any orders for identical designs cut from the bolt.

Colours are reproduced as accurately as possible. Colours can vary between dye batches, devices, and the screen and physical product. Please contact us to request a sample if you are after a very specific fabric shade. Fabric cut to order cannot be returned unless it is faulty or we have made an error.

We recommend pre-washing fabrics before cutting and sewing. We find that modern fabrics tend to be very stable and shrinkage and colour transfer is unusual, however if you are going to the time and effort to make something from scratch, it's better to be safe than sorry.

PAYMENT

All prices are in New Zealand Dollars, and include New Zealand Goods & Services Tax, if applicable.

Credit card payments are processed through the Shopify Payments system. JET does not access your credit card data for orders placed online.

CUSTOMS & TAXES

Orders sent outside New Zealand may be subject to customs and other import duties and taxes that are set by the government of the destination country, and which the recipient is responsible for.

For more information, please check the import requirements and obligations of the destination country before placing an order.

DELIVERY

Orders are processed and dispatched within five days. We carefully wrap and pack goods with sufficient, clean recycled packaging to ensure they get to their destination safely.

We use a combination of NZ Couriers and New Zealand Post for domestic deliveries, and TNT Express for international deliveries.

Delivery times are very unpredictable at present, and orders are likely to take a little longer than you might usually expect. Please be patient and allow some extra time before contacting us to trace your order. If you need something urgently, please phone us before you order and we will do our best to work out a solution with you.

Orders placed online can be collected from the store, at no charge. We will text or email you when your order is ready to collect.